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Billing

Manage your organization's subscription plans, payment methods, credits, and billing history.

Overview​

The platform uses a hybrid pricing model:

  • Base subscription fees: Monthly plan costs (Standard, Premium, or Enterprise)
  • Usage-based billing: Pay-as-you-go charges for compute, storage, and data transfer
  • Prepaid credits: Optional credit balance to cover usage costs

Automatic monthly invoices are generated on the 1st of each month.

Billing Dashboard​

Current Billing​

Shows your current month's charges with comparison to last month:

  • Current Month Charges: Accumulated billing for the current period
  • Percentage Change: Comparison to previous month (green = decrease, red = increase)
  • Last Month Total: Previous month's final amount

Available Credits​

Displays your prepaid credit balance and payment method. Credits are automatically deducted as you consume resources. When depleted, charges bill directly to your payment method.

Current Plan​

Shows your active subscription tier, monthly price, and limits (users, GPUs). Click Manage Subscription to change plans.

Monthly Usage Summary​

Interactive chart showing historical billing amounts and trends. Helps forecast costs and identify patterns.

Monthly Invoice Breakdown​

Detailed cost breakdown by workspace and resource type for any billing period.

Resource Categories:

  • Platform: Base platform fees
  • ECU: Standard compute units
  • ECU-E: Enhanced compute units
  • ECU-G: GPU compute units
  • S3: Object storage
  • EBS: Block storage
  • EFS: File system storage
  • Other: Miscellaneous charges

Cost Summary:

  • Gross Cost → Net Before Tax → Tax → Total

Invoice History​

All generated invoices with payment status and actions.

ColumnDescription
Invoice NumberUnique identifier
MonthBilling period (YYYY-MM)
Invoice DateIssue date
AmountTotal in USD
StatusPending, Issued, Paid, Failed, Overdue, Void, Refunded
ActionsDownload PDF, Pay Now

Recent Transactions​

Latest payment activity showing payment method, description, date, amount, and status. Failed transactions show error details on hover.

Subscription Plans​

Three subscription tiers with unlimited storage and pay-as-you-go compute resources.

FeatureStandardPremiumEnterprise
Base Price$250/month$350/month$550/month
Active Users31030
GPUs/Workspace1816+
SupportStandardPriority24/7 Dedicated
Cluster MonitoringBasicEnhancedEnhanced
SecurityStandardStandardAdvanced

Standard Plan - For individuals and small teams
Premium Plan (Most Popular) - For data science teams running ML/AI workloads
Enterprise Plan - For large teams with mission-critical workloads

note

Custom pricing available for Enterprise customers. Contact sales for details.

Managing Subscription Plans​

Changing Your Plan​

  1. Click Manage Subscription in the Current Plan section
  2. Select your desired plan
  3. Review charges/credits (prorated for current billing period)
  4. Click Confirm

Changes take effect immediately:

  • Upgrades: Charged prorated difference
  • Downgrades: Credit applied for unused portion
  • Limits: New user/GPU limits apply instantly
warning

When downgrading, ensure workspaces and users are within new plan limits.

All plan changes are logged in Activity Logs.

Payment Methods​

Eugo uses Stripe for secure payment processing. All major credit and debit cards accepted (Visa, Mastercard, Amex, Discover).

Adding a Payment Method​

  1. In the Available Credits section, click the payment method card
  2. Enter card details in the secure Stripe form
  3. Click Save Card

Card details are never stored by Eugo.

Processing Fee: 2.9% + $0.30 per transaction (USD only)

Credit System​

Prepaid credits provide flexibility for managing compute costs.

How It Works​

  1. Purchase credits using your payment method
  2. Credits deduct automatically as resources are consumed (hourly calculation)
  3. When exhausted, charges bill directly to payment method
  4. If payment fails, services continue for 3-day grace period before suspension

Adding Credits​

  1. Click the + button in the Available Credits section
  2. Select amount: $300, $500, $1,000, $3,000, or $5,000
  3. Review total including processing fee
  4. Click Confirm Payment

Credit Notifications​

Email notifications sent at key thresholds:

  • Low Balance: When credit usage exceeds 80%
  • Insufficient Credits: Balance reaches zero
  • Credits Added: Confirmation with transaction ID

Invoicing​

Invoices are automatically generated on the 1st of each month, covering the previous month's usage.

Invoice Components​

  • Base subscription fee
  • Workspace charges (compute, storage, data transfer)
  • Gross cost → Net before tax → Tax → Total due

Invoice Statuses​

  • Pending: Generated but not yet due (typically current month's accumulating charges)
  • Issued: Due and ready for payment
  • Paid: Successfully processed
  • Failed: Payment unsuccessful, retry available
  • Overdue: Invoice past due date
  • Void: Invoice voided for audit purposes
  • Refunded: Invoice refunded

Downloading Invoices​

Click the Download button in the Invoice History section. PDF includes organization details, billing period, itemized charges, and tax calculations.

Manual Payment​

For invoices with status "Issued" or "Failed", click Pay Now to process payment immediately.

All invoices are permanently retained for accounting and compliance.

Billing Calculation​

Total Monthly Bill = Base Plan Cost + Usage Costs + Taxes

Usage Costs​

Compute:

  • ECU: Standard compute (per hour)
  • ECU-G: GPU compute (per GPU-hour)
  • ECU-E: Enhanced compute (per hour)

Storage:

  • S3: Object storage (per GB/month)
  • EBS: Block storage (per GB/month)
  • EFS: File system storage (per GB/month)

Other: Data transfer, network egress

Billing Cycle​

  • Billing period: 1st to last day of each month
  • Base fee charged at month start
  • Usage charges accumulate throughout month
  • Invoice generated on 1st of following month
  • Payment processed automatically within 1-2 days

Dashboard shows current month charges in real-time (updated hourly).

Payment History​

Transaction Types​

  • Credit Additions: Manual credit purchases (includes processing fees)
  • Subscription Payments: Monthly base subscription fees
  • Invoice Payments: Automatic or manual invoice payments
  • Refunds: Credits for plan downgrades or service issues

Failed Transactions​

Common causes: insufficient funds, expired card, incorrect billing info, bank fraud protection.

Resolution:

  1. Email notification sent to billing contacts
  2. Update payment method
  3. Retry payment
  4. 3-day grace period before service suspension

Shows 5 most recent transactions with pagination for history.

Access Control​

Only Organization Owners have access to billing information and can perform all billing-related actions:

  • View billing dashboard and invoices
  • Download invoices
  • Add credits
  • Update payment method
  • Change subscription plan

Users without the Organization Owner role cannot access billing information. All billing actions are logged in Activity Logs.

Email Notifications​

Automatic notifications sent for critical billing events:

  • Payment Received/Failed: Transaction confirmation or failure details
  • Invoice Issued: Monthly invoice with payment due date
  • Low Credits: Alert when credit usage exceeds 80%
  • Insufficient Credits: Alert when balance reaches zero
  • Service Suspension/Resumed: Service status changes

Recipients: Organization owner and additional configured emails.

Configure additional email addresses in Organization Settings → Notifications.

Service Suspension​

Triggers​

  • Credits exhausted + no valid payment method
  • Credits exhausted + payment failure
  • Failed invoice payment after multiple retries

Grace Period: 3 days with daily reminder emails

During Suspension​

  • Cannot create or deploy workspaces
  • Running workspaces terminated
  • All data and configurations preserved
  • Billing dashboard accessible

Restoration​

  1. Add credits or update payment method
  2. Services resume automatically
  3. Redeploy workspaces manually

Troubleshooting​

Payment Declined​

Common causes: Insufficient funds, expired card, incorrect billing info, bank fraud protection

Solutions: Verify card details, contact bank, try different payment method, or contact support

Service Suspended​

Resolution: Add credits or update payment method → services restore automatically → redeploy workspaces

Unexpected Charges​

Review Monthly Invoice Breakdown → check Activity Logs for workspace activity → contact support (ben@eugo.io) with invoice number

Unable to Change Plan​

Causes: Unpaid invoices, workspaces exceed new limits, insufficient permissions (Owner role required)

Solutions: Pay outstanding invoices, adjust workspace configurations, or verify permissions

Best Practices​

Cost Management:

  • Review billing dashboard weekly for unexpected spikes
  • Use Monthly Invoice Breakdown to identify high-cost workspaces
  • Right-size GPU allocations and terminate idle workspaces
  • Enable low credit balance notifications

Payment Management:

  • Keep payment method current to avoid service interruptions
  • Maintain 1-2 months of average usage in credit balance
  • Review transaction history monthly
  • Download invoice PDFs for records

Plan Optimization:

  • Review plan limits monthly against actual usage
  • Upgrade proactively before hitting limits
  • Consider downgrading if consistently under limits
  • Contact sales for enterprise pricing

Getting Help​

Contact: ben@eugo.io

Support Levels:

  • Standard: Email (9am-5pm ET)
  • Premium: Priority email
  • Enterprise: 24/7 email, chat, phone

Include: Organization ID, invoice/transaction number, issue description, and screenshots.